Terms of Service

These terms govern your use of markchannon.com and any coaching programme you purchase from us. Please read them carefully. By using the site or booking a programme you agree to be bound by these terms.

1. Who we are

• Company: Channon Coaching Limited ("we", "us", "our")
• Registered in: England, company no. 13446848
• Registered office: Channon Studios, The Limes, Cobden Road, Sevenoaks, England, TN13 3UB
• Contact: mark@markchannon.com

2. The services

We provide coaching and training services, including the Breakthrough programme (10 weeks, 10 one-to-one sessions, a personalised playbook, and accompanying support). Details of the programme are on our website at the time of purchase. Sessions are delivered remotely unless we agree otherwise in writing.

3. Consumers and businesses

These terms apply whether you are buying as a consumer (an individual buying for purposes wholly or mainly outside a trade, business or profession) or as a business.

Some rights described below — in particular the 14-day cancellation right in clause 5 — apply only to consumers. If you are buying as a business, that cancellation right does not apply, and the cancellation and payment arrangements in clauses 6 and 7 govern instead.

4. Booking and payment

• Payment is taken in advance through our payment processor, Stripe. The price shown at checkout (including any applicable taxes) is the total you pay.
• Your booking is confirmed once payment is successful and you receive an order confirmation by email.
• We'll contact you within 24 hours of booking to arrange your first session.

5. Your 14-day cancellation right (consumers only)

Because you buy remotely, this is a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are a consumer, you have 14 days from the day after the contract is made to change your mind and cancel, for any reason.

Starting your programme during the 14-day period. Coaching is a service, and most clients want to begin straight away. By booking and asking us to arrange your first session within the 14-day period, you expressly request that we begin providing the service during that period, and you acknowledge that:

• if your programme is fully performed within the 14 days, you lose the right to cancel; and
• if you cancel after we have started but before the programme is complete, you must pay for the proportion of the service already supplied — that is, a pro-rata amount based on the sessions delivered up to the point of cancellation, plus any materials we have prepared specifically for you. We will refund the balance.

Because the Breakthrough programme runs over 10 weeks, it cannot be fully performed inside the 14-day period. In practice this means that if you cancel within the 14 days we will refund you, less the pro-rata value of any sessions already delivered and any bespoke materials prepared for you.

How to cancel. Email mark@markchannon.com with your name and order details. You can use the model cancellation wording set out at the end of these terms, but you don't have to. Any refund due is made to your original payment method within 14 days of your cancellation.

6. Refunds after the 14-day period

Beyond the statutory 14-day cancellation period, we do not offer refunds for one-to-one coaching if you simply change your mind or are unable to continue. Coaching is a commitment-based service that requires your active participation, places are limited, and your place is reserved for you for the full programme.

This does not affect your legal rights. Under the Consumer Rights Act 2015 our services must be carried out with reasonable care and skill, and where we fail to meet that standard you may be entitled to a repeat performance or an appropriate price reduction. Nothing in these terms removes or limits those statutory rights.

If your circumstances change and you can't continue, get in touch — we'll look at rescheduling or pausing your programme where we reasonably can.

7. Rescheduling and missed sessions

• You can reschedule a session by giving us at least 48 hours' notice.
• Sessions cancelled with less than 48 hours' notice, or missed without notice, count as delivered.
• We reserve the right to reschedule if we're unwell or otherwise unable to attend; in that case we'll offer the earliest reasonable alternative slot.

8. Your responsibilities

Coaching works best when you turn up, do the work, and communicate honestly. You're responsible for the decisions you make as a result of our sessions. The programme is educational and developmental — it is not a substitute for medical, psychological, legal or financial advice.

9. Intellectual property

All materials we share with you (slides, exercises, playbooks, recordings) remain our intellectual property. You may use them for your own personal use as part of the programme. You may not copy, redistribute, resell or publish them without our written permission.

10. Confidentiality

What you share in sessions is treated as confidential and will not be disclosed to third parties except (a) with your consent, (b) where required by law, or (c) where we reasonably believe there is a serious risk of harm to you or to others.

11. Acceptable use of the website

You agree not to misuse the site — for example by attempting to gain unauthorised access, introducing malware, systematically scraping content, or impersonating someone else.

12. Liability

Nothing in these terms excludes or limits our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, or (c) anything that cannot lawfully be excluded or limited.

Subject to that, our total liability to you in connection with the services is limited to the amount you have paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses, or for loss of profits, business or opportunity. If you are a consumer, this clause does not affect your statutory rights.

13. Data protection

We handle your personal data in line with our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one published on this page at the time you paid.

15. Governing law

These terms are governed by the law of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer living elsewhere in the UK you may also bring proceedings in your local courts.